Boost Your Regular Test Efforts with Crowd Testing

Crowd testing is an inexpensive yet powerful way to test your products before going live. It’s not meant to replace your team’s testing—rather, it is all about leveraging users and the cloud for seamless software testing that acts as a complementary option to your traditional testing services.

1. It uncovers defects you might miss

Because crowd testing lets you involve a number of people all over the world, along with a wide variety of system configurations, networks, and devices, it becomes easy to find defects in your products. From functional and usability aspects to load and security, crowd testing helps you identify critical defects fast that would have otherwise been too difficult, costly, or time-consuming to discover with routine testing in a simulated setup.

2. It brings a new test perspective

Another way crowd testing complements your dedicated testing teams is by bringing in diversity. Having people from a variety of demographic backgrounds with a wide range of knowledge and devices helps uncover defects that could be missed by a team with similar experiences and conditions.

3. It’s fast

Crowd testing also gets you a lot of information quickly because of all the people you have testing your product in real time. When you need testing done on a short notice or are playing against a strict time-to-market deadline, crowd-sourced testing can help ease the pressure by getting a large amount of feedback without taxing your in-house resources.

4. It fits in with your regular test efforts

You can use crowd testing in various ways. It can be employed in both waterfall and agile scenarios. You can make it an add-on before production release, put it to use for performance testing or multivariate testing, and apply it to test apps with high business criticality or a high defect exposure factor. You can even integrate crowd testing into your overall testing processes to reduce your testing efforts in certain aspects, including mobility.

Crowd testing ensures your products are tested by real users across multiple browsers, operating systems, and devices all over the world. When you need to test a specific aspect of your product fast and you want multiple testing groups with diverse experiences, you can find your answer in crowd testing.

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What will be the Role of QA Testing in an Enterprise’s Digital Transformation Journey in 2018

As organizations adapt digital in full swing, testing and quality assurance plays a pivotal role. Assurance of flawless system performances in customer experience has now become a mandate. Digital assurance is no more limited to testing applications across SMAC (Social, Mobile, Analytics and Cloud); customer experience assurance is equally critical.

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Today companies are facing two main challenges – staying at par with all the modern technologies and to rendering high quality customer experience. Delivering standard quality applications which are highly stable and change the way customers interact with the digital arena have become must-have for companies. Quality assurance aids organizations in dealing with these challenges, and provide a seamless experience to their customers. But we aren’t talking about your everyday QA here. Assurance services now need to be in sync with digital behaviors and touch points of your customers. This will help enterprises introduce value into the entire customer chain.

Video: Role of QA and Testing in Digital Transformation Journey

Let’s understand a few ways in which QA must change so as to keep up with the digital landscape.

  • Customers nowadays use multiple touch points for transactions and therefore organizations must focus especially on making a stable atmosphere which can satisfy all the personal needs of a customer. From the perspective of digital assurance, the company must measure the user interaction across all the digital platforms such as web, mobile and other devices like tablets, Smart TVs, etc. So it is highly important to test the usability and user experience of these devices as most of the time, these would be the first customer touch points
  • As a result of the digital transformation there is an increased risk of cyber-crimes and cyber-attacks. It becomes really important for users to protect all their assets and resources in the new digital landscape. So it is important to protect the user by doing proper security and compliance testing. It is a good practice and some place it is mandatory to publish/flash the risk, if any, to user before they get into any particular digital application. You can see more on answering that here.
  • The main goal of the organization should be to make sure that all the channels of interactions offer a stable experience. Both the physical channels such as stores and digital channels such as phones and wearable should be able to provide the customer with connected and consistent set of features. Hence the performance plays major role over here.Read more: Performance Testing Challenges
  • Organizations should provide a digital assurance platform (Production like environment) in order to full-fill the critical role of QA during digital transformation. This platform should provide a set of assets and other reusable enablers which can be used to improve the efficiency of testing processes and quality assurance. The digital assurance platform must be able to cover all the digital value chains, which should begin with the content creation which is followed by development, manufacturing, marketing, distribution and delivery.
  • QA should be able to prepare high quality frameworks around security, privacy and data integrity and should be a part of the open source platforms which are available.
  • Without right QA strategy, the investments made in the IT infrastructure, tools and other resources cannot take organizations too far. In order to increase the customer experience and user satisfaction, QA organization must offer them reliable products and services. QA team must step up to integrated testing of embedded software and devices as well as IT solutions and should be able to move beyond the traditional functional testing.

Nowadays companies have gone past the age where they wait for 18 to 20 months before releasing an update. Today, companies must release product updates constantly and keep it up to date with new features. This takes things to a whole new level as this keeps them on their toes at all times. In digital era, the time line would be further reduced. So it is important to the organization to adopt QA strategy which accommodate the rapid changes. We are happy to help @TechArcis

Download Free E-Book: DevTestOps – The Role of Testing in DevOps and Agile

Organizations’ QA and testing services must improve and adapt to the ever changing digital transformation journey in order to be effective and spot on. In order to have all the characteristics and behavior of an ideal organization, you must focus on, and maintain, the quality of all the digital complex product implementations. You should also include services and support to multiple platforms, services and applications while keeping in mind the external conditions that might affect the customer life-cycle. QA and testing should be involved in the overall SDLC. This practice increases the application usage of all modern technologies and makes value chain automatic.