As businesses are embracing digital transformation, it has become important to focus on customer experience testing. However, most of the testing done at present is related to user experience testing, not customer experience testing. Wondering what the difference is?According to Gartner, 35% of customer support will happen on mobile by 2017. Organizations will need to resort to new methods like automation, DevOps etc to ensure a seamless customer experience in today’s multi-channel environment. Some key challenges they face with customer experience testing are...
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